OUR COMMITMENT TO YOU, OUR CUSTOMER
THE ELEMENTREE TEAM
- …is a happy, courteous and professional team, who will always provide honest, respectful communication and feedback.
- …has internal & external policies which our entire Team will abide by.
- …is entirely located in our offices at Annangrove, and we do not outsource any design or drafting work off-shore.
- …will have no Surprises. All pricing is quoted up front, unless our standard hourly rate is agreed to in writing. Along with a comprehensive quotation, we will provide you with full terms and conditions of the contract.
- …document will be addressed to the company and person responsible for ensuring payment for the work, and must be signed by the person it is addressed to.
- …will help to provide accurate and prompt invoicing.
- …will require a deposit or a formal bank receipt to be received (except for account customers). We do not send out the completed work until the final payment or a formal bank receipt has been received (except for account customers).
- …will not begin until all the adequate and correct information and clear instruction for the project has been received and we have a written confirmation from our Customer to proceed.
- …and the information you have provided to us will be treated as confidential. We will not use any information which is copyrighted to others or plans provided to us which you do not have expressed rights to use.
- …will be discussed with only one point of contact in your company for any information and/or questions. This avoids any problems with conflicting information being provided.
- …will require any amendments to the information you originally provided or variation requests to the project to be in writing. If you provide verbal information to our Team, they will send you an email confirmation.
- …does not include sketches ‘in process’. We will only send work at pre-arranged stages of the project.
- …will always have the most appropriate team member delegated to it.
- Our Team will provide you with the earliest notification possible of issues we discover with the project.
- …will be delivered by or before our promised due date. If you do have an urgent or specific due date, we will do our best to meet your timeline, but it cannot be guaranteed.
- We will always answer or respond to your email or phone call as soon as possible.
- Our Team will often provide you with Ideas and suggestions for your project.
- Our Team will work with you on your project to achieve the best outcome.
- At Elementree, in the unlikely event that we make an error on your project, we will rectify our work within 7 days and re-send or re-print any documentation you have purchased from us at no cost to you.
- Elementree are proud of the products and services we provide, and we endeavour to exceed your expectations on every project.